Whether the case you are working on involves changing the name of a property or whether it involves the creation of a whole new housing estate, there are four main processes that need to be followed.
The way each is followed is entirely down to you and Symphony SNN can be customised to add as many, or as few, sub-steps as you so wish.
Logging Case Information
Since Symphony SNN is all about saving you time and effort, there are numerous ways in which you can automatically populate you case information.
Details about your contacts will be available in your contact list, whilst Symphony SNN will hold a copy of your gazetteer containing all street and property information. In order to avoid the need to enter these details again (saving timing and ensuring accuracy) you simply search for the record requiring change and pull out the information to automatically populate the case.
 Street search using Symphony SNN
Information specific to a case will be entered at this step, which can include:
- Case Details e.g. case reference, application date, SNN Officer assigned, amount billable
- Applicant Details – extracted from contact list
- Status e.g. case approved, case completed
- Documents e.g. plans, letters
- Notes – free form
- Conditions & Reasons e.g. internal reasons why a case may be rejected
- Case History - displays everything that has happened to the case
Depending on the type of case, one or more of the following fields will be populated:
- New Development e.g. name, location, permission status
- New Names – streets and properties
- Name Changes – details extracted from your gazetteer
- Demolitions – details extracted from your gazetteer
A large amount of varied information can be added to each case
Once all this information is entered, an acknowledgement can automatically be sent to the applicant, and/or interested parties
Checking a Case
Once your case information is logged, Symphony SNN can automate much of the process of checking the details entered are all right for the case to proceed.
Symphony SNN will already provide you with the ability to quickly search your gazetteer for things such as duplicates, but in addition to this, you can automatically issue correspondence to the Royal Mail and your gazetteer custodian(s).
Case Consultation
Once Royal Mail and your custodian(s) have confirmed suitability, you'll need to take the case to consultation involving local councillors, the parish council and other interested parties.
As with all other forms of correspondence, all these emails/letter can be automated.
Updating your Gazetteer
At the end of the SNN process, Symphony SNN makes it easy to update your gazetteer.
For changes to an existing street or property you will have worked from an existing record so when returned to the custodian, the UPRN/USRN will already be in place for accurate updating of the gazetteer.
For new builds, notification to your custodian to indicate that a record is ready for insertion into the gazetteer can be automated, and like everything else in Symphony SNN, you can customise it to include the information you want, in the format you want it.
If you are a user of the Symphony iManage gazetteer management system, then the new or changed records will be entered from Symphony SNN into the address exception module, from which the custodian can simply accept or reject the record for automatic inclusion in the gazetteer
Do you have a question about Street Naming & Numbering?
|
