Our solutions for the commercial sector are wide ranging and have grown out of our considerable work in local government and through the production of mission-critical systems for the emergency services. The combination of the two has resulted in solutions that have efficiency and reliability at their core, factors essential to all organisations.

If poor address management is causing your business a problem, then we will have the solution.

We have vast experience in address management and GIS solutions, and as a full service company are able to offer a range of consultancy, training and project managent to complement your software. By employing a UK team of developers and experienced systems analysts, you can be confident that your solution will be delivered on time and on budget.

Address Management

Central to our business is address management and whether you require accurate addressing for your CRM, for marketing or for any number of requirements, our solutions are simply the best available. The handling of addresses within organisations can often be haphazard. Any system that holds the details of people or organisations will usually also hold their address, which can range from Excel and Outlook to sophisticated membership and eCommerce systems.

Typically the means of storing these addresses is inconsistant and does not follow a standard and as with contacts, most of these addresses are duplicated across the systems and will rarely be up to date. Some systems will use more structured address date such as the Postcode Address File (PAF®) to validate addresses on point of entry, however, these are rarely propagated to other systems and also changes in address data can take considerable time to filter through.

This lack of management leads to correspondence going to the wrong place, duplicate addresses and numerous other issues that cause a decrease in efficiency and a loss of money.

The solution is good address management, which starts with accurate address data. We can supply your organisation with the highest quality address data ever available and comprehensive software for the management of it. See Symphony Address Management for more information.

Web Services

Access to good quality data is only of benefit if you have an efficient, fast method for accessing that data. Web services allow all people and all systems within an organisation to gain access from the same consistent, centrally-held address data.   This leads to far greater efficiencies as the work of maintaining each system's addresses, which would previously have been repeated in each department, need only be performed by one person/team.

Not only does the use of web services increase efficiency, but can provide significant financial savings. Currently, many company departments will budget for their own requirements and as such pay individual licenses costs for the address data that they use. With web services there is only ever one license and therefore only ever one invoice to pay.

See Symphony SinglePoint - Web Services for more information.

Geocoding

Geocoding allows you to view customer information spatially i.e. on a map. By using address data from the NLPG, you will have the ability to analyse customer trends in ways previously unimaginable. Geocoding allows for simply viewing all customers spatially to determine how near/far their are from your premises, to viewing spatially those customers that have responded to a particular offer etc. From an efficiency point of view, a common use would be to better plan delivery routes.

Since most companies will hold data relating to the different aspects of their business in different systems, the process of geocoding enables the attributing of geographical coordinates to different records throughout your company, in turn opening opening up all your data to greater levels of analysis.

See Symphony iMatch - Geocoding for more information.

Data matching

Most data mismatches are simply down to minor differences that are not noticed. Consider:   Add1 Add2 Town Primrose Cottage 7 George Street Shrewsbury 7 George Street Primrose Cottage Shrewsbury

Same address, but in a list of thousands, easily mismatched. Throw in spelling mistakes and it becomes very clear how such errors can occur.

One of the simpliest ways to ensure that everyone in an organisation is using the same address is to ensure that they all share a unique reference. Every entry in the NLPG contains a Unique Property Reference Number (UPRN) and the process of data matching can be used to ensure that every address, in every system is tagged with the appropriate UPRN. Consider:

Our data matching can be performed by an internal IT department using our Symphony iMatch product or our team of consultants can perform the matching on your behalf. Whichever method you choose, mismatches will be a thing of the past.

See Symphony iMatch - Address Matching for more information.

Address Updates

Every year hundreds of thousands of addresses will change. The reasons are vast: Residential property name changes New commercial outlets opening New properties built Old properties destroyed Street name/postcode changes

The list of reasons for address changes is far longer, yet what is consistent is the fact that all known changes will pass through a local authority. As the creators if NLPG, this means that as soon as a local authority is aware of a change, the NLPG will be updated, and as a consequence, as a user of the NLPG, you will be updated with those changes.

See Symphony iExchange for more information.