The successful implementation of any solution will often rely on experienced support staff providing an effective helpdesk and support service
Customer Satisfaction is one of our core objectives, and it is important to us that your AddressBase, LLPG, LSG and BS7666 solutions work for your organisation.
Whether you wish for standard support as part of maintenance or separate support packages, we can help provide the level of support that your organisation needs. Because of this, our Support Team meet daily to discuss all outstanding issues and set priorities accordingly, but rest assured, their biggest priority is the speedy and agreeable resolution of your issue.
Our support personnel are exceptionally suited to solving issues and challenges presented to you on a day to day basis. All issues are logged and recorded within our Issue Tracker System and you will be provided with:
- A Call Reference Number
- Indication of Call Priority
- Indication of whether the issue has been defined as billable as part of your support contract with us
If you have an issue you’d like to report, please use the contact form on the right of this page or call
0870 750 4006. If you’d like to enquire about Support packages for your organisation, please use the Contact form on our Contact page.