In January 2019, we launched our new Customer Portal, enabling all our customers to reap the benefits of accessing a diverse community, an in-depth product knowledge base and a single-step method of logging a support case or following up on a case.
Already within the first month of the launch, over half our customers have registered for the Customer Portal, and we urge those who haven’t done so yet to sign up and start benefitting from the huge wealth of knowledge and experience to be found there.
As a customer-focused organisation, we’ve based the main components of the Portal on what you’ve requested, ie access to in-depth information and videos on our products; a central place to quickly log new support cases or follow up on ongoing cases; and a customer forum where questions can be answered – both by Aligned Assets and the wider community.
Already, customers are enjoying this enrichment of our service. Una Herring-Green of Adur & Worthing Councils commented,
As I’m the sole manager of the gazetteer, it’s great to be able to access a wide variety of people working in similar roles, experiencing some of the same challenges as me. It’s easy to access detailed product information, and for anything bespoke, I can either post a question on the Forum or log a case direct with Aligned Assets. I also really like being able to look up the product entitlements I have so I can easily see when they’re due to expire. It’s great to have all these features in one place as it saves huge amounts of time and gets me answers quickly.
As a customer, you should have already been sent an email asking if you would like to join the Aligned Assets Customer Portal. An invitation redemption link to the portal would have been sent if access was requested. If you have not received a link and wish to do so then drop us a line. If you’ve registered but not taken a look, you can access it directly here.