The successful implementation of our solutions is supported by our experienced, dedicated Aligned Assets support team, who are there to guide you through any issues or queries you may have.
Knowledgeable and always courteous, our support team are committed to answering any email or voicemail query within 1 working day of it being sent. The team meet daily to discuss all outstanding issues, ensuring they are on track for resolving them within the expected timeframes.
Since the start of 2019, the Aligned Assets support team have achieved a 98% feedback rating of satisfied or very satisfied from our customers.
All issues are logged immediately within our Case Management System, allocating each issue a case reference number and an indication of priority. You can use the case reference number to track the status of your support call on our Customer Portal.
You can call the support hotline on 01483 717950 option 1.
If you’re not ready to contact the Aligned Assets support team yet, you can always go to our Customer Portal to look for User Forum posts or FAQs that may be relevant to your issue. If there aren’t, you can raise an issue with the support team from there. If you have not registered for our Customer Portal yet, please email us and we will send you an invitation.